Release Ready — Refund Policy

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Last updated: October 10, 2026

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A Legal Disclaimer

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The information on this page is general and high-level, intended to explain how Release Ready handles refunds. It is not legal advice, and it should not be relied on as a substitute for advice from a qualified attorney. We recommend you seek your own legal counsel if you have questions about this policy.

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Digital Products

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The Film Delivery Checklist Bundle, the Master Metadata Template, and the DIY Distribution Guide are delivered instantly as digital downloads upon purchase. Because the product is accessible immediately and in full, all digital product sales are final and non-refundable, except in the following cases:

• You were charged but did not receive access to the product due to a technical issue on our end

• The file you received was corrupted, incomplete, or materially different from what was advertised

 

If either of these applies to you, contact us within 7 days of purchase and we'll make it right, whether that's a working file or a refund.

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Consulting Services: Delivery Audit & Full Delivery Management

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Before work begins. If you cancel before we begin work on your Delivery Audit or Full Delivery Management engagement, you are eligible for a full refund.

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Once work has begun. Delivery Audit and Full Delivery Management are priced for the time and expertise involved, not for a specific outcome. Once we've begun reviewing your materials, coordinating deliverables, or performing any part of the engagement, that portion of the fee is non-refundable, since it reflects work already completed. If you cancel partway through a Full Delivery Management engagement, you will be invoiced or refunded for the difference between what was paid and the value of work completed to that point, as reasonably determined by Release Ready.

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No guaranteed outcome. As stated in our Terms & Conditions, platform acceptance is never guaranteed. A platform rejecting your delivery after a Delivery Audit or declining to carry your title after Full Delivery Management is not, by itself, grounds for a refund, since our service is the professional review and coordination work itself, not a guaranteed result.

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Platform Strategy Consultation

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Platform Strategy Consultation is delivered through a referral partnership. As explained in our Terms & Conditions, once Release Ready connects you with a referral partner, your engagement and payment are handled directly between you and that partner, not through Release Ready. Refunds for this service are governed by the referral partner's own terms, and any refund request should be directed to them.

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How to Request a Refund

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To request a refund for a digital product or a consulting service billed directly by Release Ready, contact us at Stephen@getreleaseready.com with:

• The product or service you purchased

• Your order or invoice number

• A brief description of the issue

 

We'll respond within 5 business days. Eligible refunds are issued to the original payment method and may take 5-10 business days to appear, depending on your bank or Gumroad's processing time if purchased through Gumroad.

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